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Privacy Policy

Last updated: 6 July 2026

1. Who we are

Solas Healthcare Ltd (“Solas Healthcare”, “we”, “us”, “our”) is a company registered in England and Wales under company number 08788533, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We provide Responsible Officer, Designated Body and medical appraisal services to independent healthcare organisations and doctors.

For the purposes of UK data protection law, Solas Healthcare Ltd is the data controller for the personal data described in this policy. This means we are responsible for deciding how and why your personal data is used.

2. What this policy covers

This policy explains what personal data we collect when you use our website or contact us, why we collect it, how we use and protect it, how long we keep it, and the rights you have over it. It applies to visitors to our website and to individuals and organisations who enquire about or use our services.

3. The personal data we collect

We collect personal data in the following ways:

Information you give us. When you complete our enquiry form or contact us by email or telephone, we collect the details you provide. This typically includes your name, organisation, email address, telephone number and the content of your message.

Information we collect automatically. When you visit our website, we may collect limited technical information such as your IP address, browser type, device information and details of how you use the site. This is collected through cookies and similar technologies (see the Cookies section below).

Information relating to our services. If you become a client, we will collect additional information required to provide our Responsible Officer services. This may include professional and regulatory information about you and any doctors connected with your organisation, where relevant to assessing or supporting a connected doctor's fitness to practise.

4. Why we use your personal data, and our lawful basis

Under UK GDPR we must have a lawful basis for using your personal data. We use your data for the following purposes:

  • To respond to your enquiry and provide you with information you have requested. Lawful basis: our legitimate interests in responding to enquiries about our services, and, where relevant, taking steps at your request before entering into a contract.
  • To provide our services and manage our relationship with you as a client. Lawful basis: performance of a contract, and our legitimate interests in managing and administering our services.
  • To comply with our legal and regulatory obligations, including those connected to the Responsible Officer role. Lawful basis: compliance with a legal obligation, and our legitimate interests in meeting regulatory requirements.
  • To operate, maintain and improve our website and keep it secure. Lawful basis: our legitimate interests in running a safe and effective website.

Where we rely on legitimate interests, we have considered whether those interests are overridden by your rights, and we have concluded they are not. You can ask us for more information about this at any time.

5. Who we share your personal data with

We do not sell your personal data. We only share it where necessary, with:

  • Service providers who help us operate our business and website, such as our website host, email provider and form and enquiry tools. These providers act on our instructions and are bound to keep your data secure and confidential.
  • Regulatory and professional bodies, such as the General Medical Council and NHS England, where this is necessary to deliver our Responsible Officer services or to meet a legal or regulatory obligation.
  • Professional advisers, such as our accountants or legal advisers, where necessary.
  • Law enforcement or other authorities, where we are required to do so by law.

6. International transfers

We aim to keep your personal data within the UK. Where any of our service providers process data outside the UK, we will ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or an adequacy decision, so that your data continues to be protected to UK standards.

7. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes we collected it for, including to meet any legal, accounting or regulatory requirements.

  • Enquiries that do not become clients: we retain correspondence relating to enquiries that do not result in a client relationship for up to 12 months. This enables us to respond to enquiries, follow up where appropriate, and maintain a record of our communications.
  • Client records: we keep these for the duration of our engagement and for a period of 6 years afterwards to meet our legal, regulatory and professional obligations.

8. Your rights

Under UK data protection law you have the following rights over your personal data:

  • The right to be informed about how we use your data, which this policy provides.
  • The right of access to the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure of your data in certain circumstances.
  • The right to restrict processing in certain circumstances.
  • The right to data portability in certain circumstances.
  • The right to object to processing based on our legitimate interests.

To exercise any of these rights, please contact us using the details below. We will respond within one month. There is normally no charge, although we may charge a reasonable fee or refuse a request if it is clearly unfounded or excessive.

9. Cookies

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help the site work and help us understand how it is used.

  • Essential cookies, which are necessary for the website to function and cannot be switched off.
  • Analytics cookies, which help us understand how visitors use the site so we can improve it. These are only set with your consent.

You can manage your cookie preferences through the cookie banner on our website and through your browser settings. Refusing non-essential cookies will not affect your ability to use the core parts of the site.

10. How we protect your data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including secure hosting, encryption in transit and access controls. No method of transmission over the internet is completely secure, but we work to protect your data and to deal with any breach in line with our legal obligations.

11. Complaints

If you have a concern about how we have handled your personal data, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Please check back periodically to stay informed.

13. How to contact us

For any questions about this policy or your personal data, please contact:

Solas Healthcare Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: info@solashealthcare.com

Telephone: +44 (0) 203 488 4008

Terms of Use

Last updated: 6 July 2026

These terms of use govern your use of the Solas Healthcare website at solashealthcare.com (the “website”). By using the website you agree to these terms. If you do not agree to them, please do not use the website. These website terms are separate from any contract or engagement terms that apply when you become a client of Solas Healthcare.

1. About us

This website is operated by Solas Healthcare Ltd, a company registered in England and Wales under company number 08788533, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2. Using the website

You may use the website for lawful purposes only. You must not use it:

  • in any way that breaches any applicable law or regulation;
  • in any way that is unlawful, fraudulent, harmful, or has any unlawful or harmful purpose or effect;
  • to transmit any material that is defamatory, offensive or otherwise objectionable;
  • in any way that could damage, disable or impair the website, or interfere with anyone else's use of it;
  • to gain unauthorised access to the website, the server on which it is stored, or any connected server, computer or database.

You must be at least 18 years of age to use this website.

3. The information on this website

The content on the website is provided for general information only. While we take reasonable care to keep it accurate and up to date, we make no representations or warranties, express or implied, that it is accurate, complete or current.

Nothing on the website constitutes legal, regulatory, medical or professional advice, and it should not be relied on as such. Information about revalidation, designated bodies, Responsible Officers and appraisal is provided as general guidance. For advice on your specific circumstances, please contact us or refer to the relevant regulatory body such as the General Medical Council or NHS England.

4. Intellectual property

Unless stated otherwise, we own or are licensed to use all intellectual property rights in the website and its content, including text, graphics, logos, images and design. You may view, download and print content from the website for your own personal, non-commercial use. You must not reproduce, modify, copy, distribute or use any content for commercial purposes without our prior written permission. The Solas Healthcare name and logo may not be used without our permission.

5. Links to other websites

Our website may contain links to external websites and resources, including regulatory bodies such as the General Medical Council, NHS England and legislation.gov.uk. These links are provided for your convenience and information. We have no control over the content of those sites and accept no responsibility for them or for any loss arising from your use of them.

6. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence) or otherwise, arising out of or in connection with your use of, or inability to use, the website, including any business losses, loss of profits, loss of data, or any indirect or consequential loss.

We do not guarantee that the website will always be available or be uninterrupted. We may suspend, withdraw or restrict all or part of the website for business and operational reasons.

7. Governing law and jurisdiction

These terms are governed by the law of England and Wales. Any dispute arising out of or in connection with them, including non-contractual disputes or claims, will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to these terms

We may revise these terms at any time by amending this page. Please check this page from time to time, as the terms in force at the time you use the website are the ones that apply.

9. Contact

For any questions about these terms, please contact Solas Healthcare Ltd at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, or by email at info@solashealthcare.com.